Public Disclosure

Licensing Information

Findex Advice Services NZ Limited (FSP46362), trading as Findex is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice and a Discretionary Investment Management Service (DIMS).

Findex Financial Services NZ Limited (FSP304686) trading as Findex, is an authorised body under the licence of PSC Connect (FSP331526) to provide financial advice.

Nature and scope of the advice

Findex Advice Services NZ Limited provides financial advice about managed funds, personal risk insurance, residential and commercial lending products, provided by relevant product providers. Findex Advice Services NZ Limited is a licensed provider of Discretionary Investment Management Service (DIMS).

Findex Financial Services NZ Limited provides financial advice about general insurance products, provided by relevant product providers.

Findex Advice Services NZ Limited and Findex Financial Services NZ Limited may provide you with advice on a wide range of products from various product providers.

Fees or expenses

Findex Advice Services NZ limited will charge a fee for the financial advice that is provided to you. The fee charged will depend on the nature of the financial advice and service that we provide.

We charge a fee for the provision of a written financial plan.

We will charge fees for the use of the Findex Advice Services NZ Limited DIMS. These fees will include amounts for the preparation of a statement of advice, and an annual monitoring fee.

Findex Advice Services NZ Limited may charge you for the financial advice provided if you cancel your insurance or cancel or refinance your mortgage within the first two years after it is put in place.

Findex Financial Services NZ Limited may charge a fee for the preparation of a report or the placement of some insurance policies. Any fees will be confirmed at the time the advice is provided.

The exact fees we will charge, will be confirmed at the time the advice is provided.

Conflicts of Interest and Commission

Our advisers receive a salary as an employee of Findex. They are eligible to receive a bonus/incentive each year if a certain level of overall performance is achieved. The bonus/incentive is based on factors such as good conduct, compliance, behavioural competencies, and productivity.

Findex Advice Services NZ Limited receives a commission from the risk product providers/insurers and lenders through which we place business. The amount of the commission we receive depends on the terms agreed with each provider. Typically, we receive an upfront initial commission for risk insurance of between 5%-230% of the annual premium and an annual ongoing commission of between 2.5% and 25% for every year the policy is in place. Findex may receive commissions at settlement from the relevant lender if you choose to take out a mortgage following our advice. Findex is paid commissions by lenders when a mortgage settles and in some cases at the mortgage anniversary each year. We will provide more specific details of these commissions once we have talked to you and understand your needs at the time our advice is given.

Findex Advice Services NZ Limited receives a commission from some product providers (e.g. KiwiSaver providers). Please refer to the list of product providers for more details.

Findex Financial Services NZ Limited will receive a commission from insurers through which we place business. The commission amount varies with providers and is typically 10% - 30% of the company premium for most insurance products and between 5% - 10% of the natural disaster premium. Details will be provided at the time financial advice is provided.

See the list of product providers for indicative commissions.

To ensure our advisers prioritise our clients’ interests:

• We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

• All our advisers undergo annual training about how to manage conflicts of interest.

• We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

• We engage a reputable external compliance provider to provide ongoing checks of our advice and undertake an annual independent Compliance Assurance Review.

Complaints handling and dispute resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Call: +64 9 303 4586

Email: [email protected]

Write to: Findex Advice Services NZ Limited, Complaints, C/- Findex Mail Centre Private Bag 90106 Invercargill 9840 New Zealand

When we receive a complaint: The complaint will be acknowledged immediately then notified to the Findex group Disputes Division.

Our complaints process is:

1. We will consider your complaint and work with you to resolve it. Where possible, we try to resolve your complaint immediately or within 5 business days.

2. We will immediately complete our internal paperwork lodging the complaint with our internal disputes team within 3 business days.

3. If unable to resolve your complaint immediately or within 5 business days. We will investigate your compliant further and aim to resolve complaints within 30 days of receiving the complaint. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.

4. We will contact you by phone, email, or letter to let you know whether we can resolve your complaint and how we propose to do so.

5. If after further investigation, we resolve your complaint, then we will notify you in writing.

6. If we are unable to resolve your complaint internally, we will write to you advising of the reasons for this outcome and the courses of action available to you from here. We will do this no more than 30 days after the complaint is lodged with us.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Limited (FSCL). FSCL provides a free and independent dispute resolution service that may help to investigate or resolve your complaint if we haven’t been able to do so to your satisfaction.

To contact FSCL:

Call: 0800 347 257 or +64 4 472 3725

Email: [email protected]

Write to: FSCL, P O Box 5967, Wellington 6140

Duties Information

Findex Advice Services NZ Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests;

• exercise care, diligence, and skill;

• meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services; and

• meet standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact details

Findex Advice Services NZ Limited (FSP46362), trading as Findex is the Financial Advice Provider.

Call: +64 9 303 4586

Email: [email protected]

Write to: Findex Advice Services NZ Limited. C/- Findex Mail Centre Private Bag 90106 Invercargill 9840 New Zealand

A written copy of this information is available upon request.