Public Disclosure

Licensing Information

Findex Advice Services NZ Limited FSP 46362, trading as Findex is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.

Findex Financial Services NZ Limited FSP304686 is authorised under our FAP licence to provide financial advice.

Findex Advice Services NZ Limited FSP 46362, trading as Findex is a Financial Advice Provider (FAP) regulated by the Financial Markets Authority. Findex Financial Services NZ Limited FSP is authorised under the licence of PSC Connect FSP331526 to provide financial advice.

Nature and scope of the advice

We provide financial advice about Managed Funds, Risk Insurance, Personal Lending and General Insurance products, provided by the following product providers (click for the list).

* NOTE: we continue to service existing AMP Services (NZ) Limited risk insurance policies however AMP no longer sell risk insurance products.

Findex Advice Services NZ Limited provides a Discretionary Investment Management Service (DIMS)

Fees or expenses

Findex Advice Services NZ limited will charge a fee for the financial advice that is provided to you. The fee charged will depend on the nature of the financial advice and service that we provide.

We charge a fee for the provision of a written financial plan.

We will charge fees for the use of the Findex Advice Services NZ Limited DIMS. These fees will include amounts for the preparation of a statement of advice, an entry fee, and an annual monitoring fee.

The exact fees we will charge, will be confirmed at the time the advice is provided.

Conflicts of Interest and Commission

Our advisers receive a salary as an employee of Findex. They are eligible to receive a bonus/incentive each year if a certain level of overall performance is achieved. The bonus/incentive is determined e.g. based on many factors such as good conduct and behavioural competencies, as well as meeting sales targets.

Findex Advice Services NZ Limited receive a commission from the risk product providers/insurers/lenders through which we place business. The amount of the commission we receive depends on the terms agreed with each provider. Typically, we receive an upfront initial commission for risk insurance of between 20%-200% of the premium and an annual ongoing commission of between 4% and 20% for every year the policy is in place. We will provide more specific details of these commissions once we have talked to you and understand your needs/at the time our advice is given.

Findex Advice Services NZ Limited wealth advisers do not receive commissions from the product providers. Findex NZ Limited charge a fee for our wealth related services.

To ensure our advisers prioritise our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

  • All our advisers undergo annual training about how to manage conflicts of interest.

  • We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

  • We undertake an annual independent Compliance Assurance Review by a reputable third-party compliance provider.

Complaints handling and dispute resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Call: +64 9 303 4586

Email: complaints@findex.com.au

Write to: Findex Advice Services NZ Limited, Complaints, Level 29, 188 Quay Street, Auckland 1010

When we receive a complaint: The complaint will be acknowledged immediately or within 5 business days then notified to the Findex group Disputes Division.

Our complaints process is:

  1. We will consider your complaint and work with you to resolve it. Where possible, we try to resolve your complaint immediately or within 2 business days.

  2. We will immediately complete our internal paperwork lodging the complaint with our internal disputes team within 2 business days.

  3. If unable to resolve your complaint immediately or within 2 business days. We will investigate your compliant further and aim to resolve complaints within 45 days of receiving the complaint. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.

  4. We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

  5. If after further investigation, we resolve your complaint. We will notify you in writing

  6. If we are unable to resolve your complaint internally, we will write to you advising of the reasons for this outcome and the courses of action available to you from here. We will do this no more than 45 days after the complaint is lodged with us.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Compliance Limited (FSCL). FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction.

To contact FSCL:

Call: 0800 347 257 or +64 4 472 3725

Email: complaints@fscl.org.nz

Write to: FSCL, P O Box 5967, Wellington 6140

Duties Information

Findex Advice Services NZ Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests;

  • exercise care, diligence, and skill;

  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services

  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact details

Findex Advice Services NZ Limited FSP46362, trading as Findex is the Financial Advice Provider.

For Wealth Management:

Call: +64 9 306 5820

Email: wealth.management@findex.co.nz

Write to: Findex Advice Services NZ Limited. Level 29, 188 Quay Street, Auckland 1010

For Risk Insurance

Call: 0800 697 475 (0800 NZ RISK)

Email: risk.insurance@findex.co.nz

Write to: Findex Advice Services NZ Limited. Level 29, 188 Quay Street, Auckland 1010

For General Insurance

Call: 03 477 5790

Email: lee.macaskill@findex.co.nz

Write to: Findex Advice Services NZ Limited. 44 York Place, Dunedin 9016

For Lending & Finance

Call: 04 466 4820

Email: chris.welch@findex.co.nz

Write to: Findex Advice Services NZ Limited. Findex House, Level 1/57 Willis Street, Wellington 6011