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If you have any questions or would like to make a complaint, our contact details are listed above. You can also contact your adviser with any questions you may have. If you have a complaint about the services provided to you, you should speak to your adviser about your concerns in the first instance.
If, after speaking to your adviser, your complaint is not resolved within five (5) business days, please write to:
Findex’s Disputes Manager
Level 17, 181 William Street
Melbourne VIC 3000 or;
If we have not resolved your complaint within 45 days, or the issue has not been resolved to your satisfaction, you can lodge a complaint with the appropriate Regulatory Body listed here:
- Chartered Accountants Australia New Zealand (CAANZ) - https://www.charteredaccountantsanz.com/about-us/complaints/complaints-about-a-member
- Financial Services Complaints Limited (FSCL) - firstname.lastname@example.org
Telephone us on 0800 347 257 or write to;
FSCL, PO Box 5967, Wellington 6145.
For Complaints about breaches of Privacy, contact the Office of the Privacy Commissioner at;
PO Box 10-094
The Terrace , Wellington, 6143
Phone: 0800 803 909